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Biography

Ann Jalili MBA, BA (Hons), DIC Management, PGCLTHE (Distinction) is Senior Lecturer in Business Management. Before joining the Business School in 2012, Ann was a Civil Servant for 28 years primarily working in operations and practice. Latterly, she was the Head of Developing e-Services, spending almost a decade on the transformation of her department’s internal and external IT processes and on developing the organisation’s e-service propositions for its stakeholders.

Areas of expertise

Ann primarily teaches Operations Management, Change Management, and on a number of modules which have an Information Systems Management perspective.

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